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These terms govern how your 10jilicom account works — what you can do, what we commit to, and how disputes are handled for eligible regions where local law permits access. Read through each section before you start, so your account, wallet, and activity on the platform are all on clear ground.
By opening and using a 10jilicom account, you agree to the terms laid out on this page. These terms apply to every part of your account relationship with us — browsing the sportsbook for NBA Finals Betting markets, placing wagers on Rapid Goal, exploring the casino lobby, or moving funds through your account wallet. Access to 10jilicom is subject to local law in the Philippines and is available only where eligible under applicable regulations. We do not claim any specific licence authority on this page; eligibility depends entirely on the rules that apply in your region at the time of access. When you link a payment method — GCash, GrabPay, or Coins. ph — to your account, the transaction rules set by those providers also apply alongside ours. Your responsibility is to keep your account credentials secure, provide accurate registration details, and only use payment accounts registered in your own name. We reserve the right to suspend or close accounts where these conditions are not met. Policy updates are posted on this page; continued use of your account after a posted change constitutes acceptance of the revised terms.
Not every interaction with the platform falls under the same rule set. The table below distinguishes what this policy covers directly, what it covers partially through linked provider rules, and what sits outside its scope entirely. Understanding this boundary helps you know which channel to contact when something goes wrong.
Registration, login, password management and account suspension all fall squarely within these terms. If your account is restricted or closed, the process for requesting a review is described in the rights section below.
Deposits and withdrawals processed through GCash, GrabPay and Coins. ph are covered by our wallet rules as well as each provider's own terms. Disputes over transaction amounts are raised with us first; disputes over processing times involve the relevant e-wallet provider.
Game content supplied by studios in our lobby — including titles across slots, live tables and crash formats — is presented as-is. We do not modify provider content; any content-related query is logged with our support team for escalation.
External links, affiliated sites and payment gateways not operated by us are outside the scope of these terms. We are not responsible for the policies or conduct of third-party services accessed through or alongside the platform.
You hold a set of practical rights under these terms, and we've built account tools to support them. To review your transaction history — including every GCash or GrabPay movement on your wallet — open the transaction log inside your account dashboard after login. If any detail in your account profile is incorrect, you can submit a correction request through the account settings page; fields that cannot be edited directly require identity verification before a change is applied. Raising a question about how a term applies to your situation is always available through our support channels. For account-specific disputes, include your account reference and the relevant transaction date so we can pull the right records. We aim to acknowledge policy questions promptly and resolve account disputes in a reasonable timeframe, though actual resolution time depends on the complexity of each case and any third-party verification required.
Your full deposit and withdrawal log — including GCash, GrabPay and Coins. ph activity — is visible inside the account dashboard after login. No request is needed; the records are there by default.
Basic profile fields can be updated directly. Fields tied to identity verification — such as your registered name or linked payment account — require you to submit supporting documents through the account settings page.
If a specific term is unclear or you believe it has been applied incorrectly to your account, contact our support team with your account reference. We will pull the relevant record and respond in writing.
You may close your account at any time by contacting support. Any unsettled wallet balance must be withdrawn through a verified payment method — GCash, GrabPay or Coins. ph — before the closure is finalised.
Policy questions and account disputes are handled through the channels below. For wallet-related issues involving GCash, GrabPay or Coins. ph, include your transaction reference number so we can locate the correct record without delay.
Open the chat widget from any page in your account to reach the support team directly. For policy questions, state your account reference and the specific term or transaction you are asking about.
Send detailed account or policy queries to our support address, which is listed on the Contact page after login. Email is recommended for disputes that require a written record of the exchange.
The Help Centre inside your account dashboard covers common policy questions, wallet verification steps and account correction procedures. Check there first before contacting support — many answers are already documented.
We take the handling of your account data and payment records seriously, and this section outlines the specific practices that apply under these terms.
Account records — including transaction history, login logs and identity documents submitted for verification — are retained for the period required by applicable regulations. You can request a summary of what we hold by contacting support with your account reference.
We use session and functional cookies to keep your account logged in and remember your wallet preferences between visits. Tracking preferences can be adjusted through your browser settings; disabling certain cookies may affect how account features load.
Your account password and linked GCash or GrabPay credentials should never be shared. We will never ask for your full payment PIN through any support channel. If you receive a message asking for credentials, report it to support immediately.
If you want to request a change to how your data is processed or dispute how a policy clause has been applied, send a written request to our support email. We will confirm receipt and respond within the timeframe set by applicable local rules.
Below are the questions we hear most often from account holders about how these terms work. If your question is not covered here, contact support through the channels listed in the section above.
The current version is always on this page. We update it when policy or regulatory conditions change. If you use your account after an update is posted here, that counts as acceptance of the revised version. There is no separate notification unless the change affects active account balances directly.
Our terms cover the wallet rules on our side — how funds are credited, held and released. GCash and GrabPay each have their own provider terms that also apply. If a dispute involves processing on the provider's end, you may need to contact them separately alongside us.
Access depends on local law and is available only where eligible under applicable regulations in your region. We do not assert a specific licence on this page. Check the access requirements shown during registration; eligibility is confirmed there before an account is created.
Open your transaction log in the account dashboard, locate the entry in question, and note the reference number and date. Then contact support by live chat or email with those details. We will pull the record and respond in writing. Including your payment method — GCash, Coins. ph or GrabPay — helps us route the query correctly.
A suspension notice will specify the reason and the steps required to address it. Common reasons include unverified identity details or payment account mismatches. You can request a review through support; include your account reference. Any wallet balance is held securely while a suspension is active.
Contact support to initiate an account closure request. Before the account is closed, any balance remaining in your wallet must be withdrawn to a verified payment method — GCash, GrabPay or Coins. ph — registered in your own name. Closure is finalised after the withdrawal is confirmed.