Live / Mobile
This Privacy Policy explains what personal data 10jilicom collects when you use our platform, how we use it, and what choices you have about your information. Availability of our services depends on local law and eligible regions, and this policy applies wherever access is permitted.
When you create an account with us, we collect the details you provide during registration — your name, email address, contact number, and any identity verification documents required under applicable rules. When you make a deposit or withdrawal through GCash, GrabPay, or Coins. ph, we record the transaction reference, amount, and wallet identifier linked to your account. We do not store full payment credentials on our servers; the e-wallet providers handle those steps on their own secure infrastructure. Beyond registration and transactions, we also collect device and browsing data automatically — your IP address, browser type, session timestamps, and the pages you navigate within our platform. This technical data helps us detect unusual account activity and keep your session secure. We may also use aggregated, anonymised patterns to understand how features are being used, but this does not identify you personally. We collect only what is needed for account management, transaction processing, security monitoring, and communicating with you about your account status. We do not sell your personal data to third parties.
This policy applies to your use of the 10jilicom platform where access is permitted under local law. It covers the four main areas below. Third-party services — such as your GCash or GrabPay app — operate under their own privacy terms, and we encourage you to read those separately.
Covers data collected when you register, log in, and manage your account profile. This includes your credentials, verification status, and any changes you make to your personal details through the account settings page.
Covers records of deposits and withdrawals processed through GCash, GrabPay, and Coins. ph. We retain transaction references and timestamps as part of your account history, visible in your wallet section after login.
Covers session data generated while you browse our sportsbook, casino lobby, or any other section of the platform. This includes page navigation paths, session duration, and feature interaction logs.
Does NOT extend to external e-wallet apps, payment gateways, or any site we link to. Those services have their own data policies and we do not control how they handle your information once you leave our platform.
You have the right to access the personal data we hold about you, and to request corrections if any detail is inaccurate. Your account dashboard shows the profile information currently on file — name, contact details, and linked wallet identifiers. If something there is wrong, you can update it directly through the account settings fields, or raise a correction request through our support channel. You also have the right to ask what data we hold, how long we keep it, and for what purpose. We will respond to data enquiries sent through our verified support contact. Where data is held only because it was necessary for a transaction that is now complete and no legal retention requirement applies, you may request its removal. We aim to acknowledge every request and keep you informed of the outcome. Your choices about marketing communications are managed separately through the notification preferences section of your account.
Log in and open your account dashboard to see the profile data, transaction history, and wallet records currently stored against your account.
Go to account settings to update your name, contact number, or email address. For changes that affect identity verification, follow the steps shown in the verification section of your account.
Send your question to our support team through the contact channel listed in this policy. Include your registered email so we can locate your account record accurately.
Where no legal or regulatory retention requirement applies, you may ask us to remove specific data. Outline the request clearly in your support message and we will confirm the outcome.
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, reach us through the channels below. Include your registered account email in every message so we can locate your record without delay.
Open the chat widget from any page on the platform. Describe your privacy concern and a support agent will assist you or escalate to the right team.
Send a detailed message to our support email address listed in your account help section. Outline the specific data concern and include your registered email for account matching.
Log in and navigate to the Help or Contact section of your account. This page lists current contact options and shows the status of any open support request you have submitted.
Our approach to data handling is built around four practices: limiting what we collect, securing what we store, being clear about retention, and making it straightforward for you to contact us. We do not use your personal data for purposes beyond account management, transaction processing, security monitoring, and account-related communication.
We use cookies to maintain your logged-in session and remember your preferences within the platform. You can adjust cookie settings through your browser. Disabling certain cookies may affect how some features of the account dashboard behave.
Your login credentials are stored in hashed form. We monitor account sessions for unusual access patterns. If we detect something unexpected, we may prompt you to re-verify through the account security step shown on screen.
Transaction records linked to GCash, GrabPay, and Coins. ph payments are retained for as long as required by applicable financial record-keeping rules. Profile data is kept while your account is active. You may request a review of what is held once an account is closed.
When we update this policy, the revised version is posted on this page with a notation of the change date. Continued use of the platform after a policy update means you acknowledge the revised terms. You can also request a summary of changes through our support channel.
These are the questions we hear most often about how personal data is handled on this platform. If your question is not covered here, reach us through the support contact listed on this page.
We collect your name, email address, contact number, and any identity documents needed for account verification. This information is used only for account management and the verification steps shown during registration — not shared with third parties for marketing.
We record the transaction reference, amount, and wallet identifier for each GCash, GrabPay, or Coins. ph transaction. Full payment credentials are not stored on our servers — your e-wallet provider handles those details within their own secure environment.
Log in and open your account dashboard. Your profile details, transaction history, and wallet records are displayed there. For a broader data summary, send a request through our support email or live chat and include your registered email address.
Yes. Straightforward corrections — like your contact number or email — can be made in account settings. For removal requests, contact our support team with the details. Where no legal retention requirement applies, we will process the request and confirm the outcome.
We do not sell your personal data. We share data only where needed to process a transaction through your chosen payment channel, or where required by applicable law. Third-party payment providers like GCash operate under their own privacy policies.
Any update is posted on this page with a notation of the date the change took effect. We recommend checking this page periodically. You can also ask our support team for a summary of recent changes through the live chat or email contact listed here.