Live / Mobile
These legal terms govern how you access and use 10jilicom, including your account, wallet transactions via GCash, GrabPay or Coins. ph, and all content available in supported regions. Access depends on local law where you are located — review the terms that apply to your situation before proceeding.
By accessing 10jilicom, you enter into an agreement governed by the terms published on this page and updated from time to time. The terms apply to your account registration, session activity, wallet movements and any support interaction you initiate. Where local law restricts or regulates online gaming, access and eligibility depend on your jurisdiction — we do not override applicable local legislation, and nothing in these terms should be read as a claim that access is unrestricted in every region of the Philippines. Your wallet — including amounts held after a GCash deposit, a GrabPay transfer or a Coins. ph credit — is governed by the account and transaction terms as stated at the time the transaction was processed. Records of each movement are retained and accessible from your account history. If a term changes materially, we post notice inside the account dashboard before the change takes effect. Continued use after that notice constitutes acceptance. If you do not agree with a change, you may close your account through the account settings page and request that your wallet balance be settled per the process described in the rights section below.
GCash deposits and withdrawals are subject to the transaction terms in effect at the time of processing. Amounts are shown in your account wallet history.
GrabPay transfers follow the same wallet-movement rules. The record of each transaction appears in your account statement, accessible after login.
Coins. ph credits are processed under the wallet terms stated here. Any discrepancy should be reported through the support path listed on this page.
Not every part of your experience falls under the same policy section. Understanding what is inside and outside the scope of these legal terms helps you know where to go when a question arises — whether that question relates to your account, a payment record, site content or a service provided by a third party.
Login, registration, identity verification steps and session management all fall within this policy. The terms govern what we collect during those steps and how that data is handled within your account lifecycle.
Deposits and withdrawals via GCash, GrabPay and Coins. ph are covered by the transaction section of these terms. Your account history panel shows each record — amounts, status and timestamps.
Game titles available in the lobby — including those supplied by CQ9, JDB and Habanero — are subject to their respective provider terms. We make them accessible; the provider's rules govern the game content itself.
Payment processors, e-wallet platforms and external links to sports data or provider lobbies are outside the scope of this policy. Their own terms apply once you interact with those services directly.
You have several concrete actions available to you at any time under these terms. Your account records — including all wallet movements, login history and transaction references — are accessible from the account dashboard after you log in. If any detail on your account is incorrect, you can submit a correction request through the account settings page; changes to identity details may require supporting documentation as described in the verification section shown there. For questions about how your data is used or retained, you can reach the support team through the contact paths listed on this page. If you believe a transaction record is inaccurate, raise it in writing via the support channel and we will review it against our retained records. Account closure requests are handled through settings; wallet balances at closure are processed according to the terms in effect at that time.
Log in and open the account dashboard to view your full transaction history, session activity and wallet statements. No additional step is needed to access this data.
Navigate to account settings to update contact details. Identity-linked fields may require verification documents — follow the instructions shown in the verification section of your account.
If you have a question about these terms, send it through the support channel. Include your account reference and the specific clause or transaction you are asking about so we can respond accurately.
Account closure is available through the settings page. Your wallet balance at the time of closure will be processed under the terms in place when the request is submitted.
If you have a question about these terms, a transaction dispute or a data-handling concern, the paths below are the right places to start. Include your account reference in any message so we can locate your records and respond without delay.
Open the chat widget from any page inside your account. State that your question is policy-related and include your account reference. We route policy questions to the relevant team from there.
For written policy or data queries, email through the address listed in your account contact page. A written channel is useful when you need a documented response for your own records.
Correction requests and closure requests are handled directly from your account settings page. Follow the fields and instructions shown there — no separate form is needed for most account changes.
Transparency about how your data is stored and used is part of how we operate. Your account data — including identity details entered at registration and wallet records from GCash, GrabPay or Coins. ph transactions — is retained for as long as your account is active and for a defined period after closure, as required by the applicable obligations in your region. Session and cookie data is used to keep your account session active and to serve the correct lobby view for your region. You can manage cookie preferences through the settings accessible in your browser. Account security depends on the credentials you set at registration; if you suspect unauthorized access, use the account recovery path shown on the login page immediately.
Account and transaction records are kept for as long as your account is active and for the applicable retention period after closure. You can request a summary of retained data through the support channel at any time.
Cookies maintain your session state and regional settings. Browser-level cookie controls apply. No third-party advertising cookie is placed without the disclosure shown in the cookie notice accessible from the footer.
Your login credentials are your responsibility. If you believe your account has been accessed without your permission, use the account recovery path on the login page and contact support immediately with your account reference.
When terms change materially, notice appears inside your account dashboard before the change takes effect. The current version of this policy is always the one posted on this page.
These are the questions we receive most often about account policy, data handling and user rights on 10jilicom. If your question is not covered here, reach the support team through the contact paths in the section above.
Access and eligibility depend on local law in your region. If access is permitted where you are located, these terms apply in full from the moment you register or log in. Nothing in these terms overrides applicable Philippine law.
The current version is always the one published on this page. When a material change is made, we post a notice inside your account dashboard before it takes effect. Check this page directly if you want to confirm the version you are reading.
Log in and open the account dashboard. Your wallet history shows each transaction by date, method and amount — including GCash, GrabPay and Coins. ph movements. No additional request is needed to view this data in your account.
Yes. Go to account settings and follow the fields shown there. Contact details can be updated directly. Identity-linked fields may require supporting documents — the instructions for that are displayed in the verification section of your account.
Wallet balances at the time of a closure request are processed under the terms in effect on that date. Submit the closure request through account settings and contact support with your account reference if you need written confirmation of the process.
Raise it in writing through the live chat or email support channel. Include your account reference and the transaction date and amount in question. We will review it against our retained records and respond through the same channel.